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Assessing service quality: satisfying the expectations of library customers

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Author

Publisher

ALA Editions, an imprint of the American Library Association

Publication Date

2015.

Language

English

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Subjects

Subjects

Evaluation
Public services (Libraries)
Public services (Libraries) -- Evaluation
Public services (Libraries) -- United States -- Evaluation

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Contributors

Altman, Ellen author
Dugan, Robert E.,1952- author

ISBN

9780838913086

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