Reference and access: innovative practices for archives and special collections

Building bridges : closing the divide between minimally processed collections and researchers / Emily Christopherson and Rachael Dreyer, American Heritage Center

Managing risk with a virtual reading room : two born-digital projects / Michelle Light, University of California, Irvine

Improvements on a shoestring : changing reference systems and processes / Jackie Couture and Deborah Whalen, Eastern Kentucky University

Twenty-first century security in a twentieth-century space : reviewing, revising and implementing new security practices in the reading room / Elizabeth Chase, Gabrielle M. Dudley and Sara Logue, Emory University

Talking in the night : exploring webchats to serve new audiences / Gary Brannan, West Yorkshire Archive Service

A small shop meets a big challenge : finding creative ways to assist the researchers of the Breath of Life Archival Institute for Indigenous Languages / Leanda Gahegan and Gina Rappaport, National Anthropological Archives, Smithsonian institution

The right tool at the right time : implementing responsive reproduction policies and procedures / Melanie Griffin and Matthew Knight, University of South Florida

Going mobile : using iPads to improve the reading room experience / Cheryl Oestreicher, Julia Stringfellow and Jim Duran, Boise State University

Beyond "trial by fire" : towards a more active approach to training new reference staff / Marc Brodsky, Virginia Tech

Access for all : making your archives website accessible for people with disabilities / Lisa Snider, The Harry Ransom Center, University of Texas at Austin

No ship of fools : a digital humanities collaboration to enhance access to special collections / Jennie Levine Knies, University of Maryland

Websites as a digital extension of reference : creating a reference and IT partnership for Web usability studies / Sara Snyder and Elizabeth Botten, Archives of American Art.